Once your order has been dispatched, you should receive it within a few working days for Standard Delivery.

• All orders placed after 9am, Monday to Friday, should be dispatched the following working day*.
• Once your order has been received, we will send you a confirmation email. 
• Once your order has been dispatched, we will send you another email confirming. 
• Ubervape have the right to cancel at any time.
• Next Day Delivery guarantees your order will be with you the next working day by 4pm (the cut-off is at 9am). Next Day Delivery is unavailable for Saturday deliveries.
• Express Delivery is 1-2 working days from the time of dispatch (the cut-off is at 9am). Express Delivery is unavailable for Saturday deliveries.
• Tracking references will need to be requested after receipt of your Confirmation of Dispatch email as these will not usually be included in any automated communications from Ubervape. If an order is returned to sender, a second delivery charge will be incurred to resend an order.
• If a signature is required for an order to be delivered and no one is available at the delivery address provided, this may be left with a neighbour who can sign for it on your behalf. If you would not like your order left with a neighbour, please let us know at the time of placing the order and we will inform the courier. 
• UK Standard Delivery and Express Delivery are usually sent via a tracked service with no signature required. This can be left at a Safeplace, to opt-out or specific Safeplace instruction please see below.
• There is no shipping on Saturday or Sundays so orders placed after 9am on a Friday will be shipped after the weekend.
• If your order hasn't been dispatched yet and you need to amend your order, you may call us on 01279 439 602 or get in touch via our Contact Us page. We cannot guarantee an amendment to the order prior to it being dispatched but we strongly advise you call us for urgent enquiries.
• If your delivery is open, damaged or otherwise not as expected please return this to the delivery driver immediately so they can make a record of this on the consignment.
• Some Tracked services may be emailed to the buyer on the evening of the day it has been dispatched. Requests for alternate delivery options can be made with the courier prior to the parcel going out for delivery however, this is not a guaranteed service.
• If you place a promotional order without including a promotion, voucher or discount (Including 44TEN) you are not entitled to a price adjustment unless you contact us before the order is dispatched. Ubervape may fulfill any price adjustments within 30 days but are not required to. No price adjustments will be made after 30 days after the order date.
• Ubervape UK aim to have all orders dispatched within 1 working day this cannot guarantee and minor delays may occur from time to time during peak periods.

When to Contact Us

If you have recently placed an order with us and have chosen Standard Delivery please allow up to 10 days before contacting us. This is to ensure that the courier has a sufficient amount of time to deliver your parcel.

If you have any general questions regarding our products, please take a look at our FAQ's to see if your question has already been answered. We respond quickly to emails, so please feel free to get in touch.

Orders which are sent via secure mail can either be tracked (APC Overnight, Royal Mail Tracked), tracked and requiring a signature (Royal Mail Tracked & Signed) or just require a signature (Royal Mail Signed For). Deliveries that only require a signature are not a fully trackable service and therefore will only show an update if an attempt of delivery has been made, if the parcel is being returned to the sender or if there is a customs issue (exports only). Deliveries that are tracked without requiring a signature are fully tracked throughout its process in transit, a signature may not be required but a confirmation of delivery can be provided. Tracked services requiring a signature are both fully trackable and require a signature upon receipt of the delivery.

The Delivery Time as advised is an estimated fulfilment date and is not guaranteed and delivery delay may be incurred through situations out of our control as the sender. Delivery Times for international shipments are excluding any potential delays as a result of Customs holding the order whilst in transit.

Damaged, Missing or Incorrect
If you order arrives damaged, missing items or by any means not what you expected upon arrival please contact us immediately and do not throw away any packaging as this will be required for the claims process. We will also require photographs of any damages or shortages along with photos of the packaging. If you're unable to provide photographs we will require the packaging and received stock to be returned to us for the claims process. If there is any visible damage at the time of delivery, please let the delivery driver know so he can mark this on the delivery status. If the item(s) received are incorrect or not as expected please contact before you open or use it as once the product has been used, we will not be able to accept the return. We will not be able to look into missing or incorrect items delivered after 60 days from the purchase date as logs and hard-copies are destroyed. E-liquids and other consumable items cannot be returned once they have been opened, regardless as to whether they have been used. If the courier has marked your order as delivered but you are claiming non-receipt of this delivery, please notify us immediately. In most cases, we cannot initiate a claim of non-receipt until 7 days from the last expected delivery date has passed. For any orders relating to a claim of non-receipt, whereby confirmation of delivery has been provided by the courier, no replacement or refund will be provided until the claim with the courier has been concluded.

Right To Cancel

A request to cancel an order prior to it being dispatched cannot be guaranteed. Should this be the case you are responsible for the safe return of the order for a refund or replacement in accordance to the Right To Cancel.

For full details on our Right To Cancel, please see our Returns Policy.

Undeliverable Addresses / Returns

Ubervape are not responsible for any errors that you make on the delivery address. If an order is placed to an invalid or undeliverable delivery address, a refund cannot be issued unless the order is returned to us. We will resend the order if it is returned to us, upon request by you; we may apply a surcharge for the additional postage. Alternatively, we will issue a refund for the products returned to us excluding Ubervape's delivery charge incurred to send the order. This applies to all delivery services used.

The customer is responsible for providing an address available for delivery. The majority of orders will be sent via a delivery service that requires a signature, it is the customers responsibility to ensure someone is available to provide a signature for the parcel. The customer will be notified if the courier has attempted to deliver your order; a card will be left with instructions on how to arrange a re-delivery or collect the parcel from the local delivery office. If the customers fails to collect the parcel or two unnecessarily delivery attempts have been made, the parcel should be returned to us. Please allow up to 14 working days for undelivered orders to be returned to us. We will resend the order if it is returned to us, upon request by you; we may apply a surcharge for the additional postage. Alternatively, we will issue a refund for the products returned to us excluding Ubervape's delivery charge incurred to send the order.

Ubervape cannot guarantee orders placed to address services associated only with the national postal service of that country. This includes PO Boxes, Locker/Deposit boxes such as DHL's Packstations, etc. Orders dispatched in the UK may be sent via APC Overnight and orders dispatched to Europe will be with GLS-Group. Any returns as a result of this will require an additional delivery charge to be resent or a refund will be provided for the items excluding the initial delivery charge.

Ubervape may be able to leave a parcel at a safe place of the delivery address, by request of the customer. This is at the customers risk and Ubervape are not responsible for any loss or theft of the parcel once the order has been delivered to the safe place.

Ubervape are not responsible for checking if products are restricted or prohibited in any countries outside of the UK. Please check your local customs laws prior to placing the order. We will resend the order to an alternate address if it is returned to us, upon request by you; we may apply a surcharge for the additional postage. Alternatively,  once the order has been returned to us we will issue a refund for the products returned excluding the delivery charge incurred to Ubervape to send the order. Should the order be destroyed or go missing as a result of a Customs enquiry to the specified delivery country, Ubervape hold no responsibility for any loss and a refund will not be available.

Safeplace

UK Standard Delivery and Express Delivery are usually sent via a tracked service with no signature required. If no one is available at the delivery address provided, the parcel may be left in a Safeplace or with a neighbour. You can request for a designated Safeplace or opt-out however, you would need to contact us by phone prior to the order being dispatch – please see our opening hours and cut-off times to ensure you reach us within this period. To opt-out of a Safeplace delivery, a signature may be required upon delivery and a small fee may be incurred.